Refund policy

Return and Refund Policy

Last Updated: September 17, 2026

At TidyMark, we believe that every customer deserves a smooth, transparent, and reassuring shopping experience. Our goal is to provide reliable beauty and personal care products, including curling irons, straightening brushes, and high-speed hair dryers, that help customers create their preferred styles with confidence.

We carefully prepare, inspect, and package every order before shipment. However, we understand that situations may occur where a return, replacement, or refund request is necessary. This Return and Refund Policy explains the conditions, procedures, and responsibilities related to returns and refunds for purchases made through:

Website: https://www.tidymark.site/

This policy is designed to provide clear information to customers and follows applicable consumer protection principles under the laws of the State of New York. New York requires online retailers to clearly disclose refund policies and conditions before purchase.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • The product must include original packaging, accessories, manuals, and included components.
  • The customer must provide valid proof of purchase.
  • The return request must be submitted within the applicable return period.

Because our products are personal beauty and electrical care devices, returned items must meet hygiene and safety requirements before acceptance.

Products that have been:

  • Used extensively
  • Altered or modified
  • Damaged through improper handling
  • Returned without original accessories

may not qualify for a refund.

2. Beauty Device Return Requirements

For products such as:

  • Curling irons
  • Hair straightening brushes
  • High-speed hair dryers

customers should ensure that:

  • The device has not been damaged by misuse.
  • The power cord, attachments, and accessories are included.
  • The product is returned in a condition suitable for inspection.

For hygiene and safety reasons, products showing signs of use may be subject to additional review before approval.

3. Damaged, Defective, or Incorrect Orders

We carefully inspect products before shipment, but if you receive:

  • A damaged product
  • A defective item
  • The wrong product
  • Missing accessories

please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Clear photos or videos showing the problem

After evaluation, TidyMark may provide:

  • A replacement item
  • A refund
  • Another appropriate resolution

4. How to Request a Return

To request a return, please contact our customer service team:

Email: [email protected]

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Supporting images if applicable

Customers must receive return approval before shipping items back.

Returns sent without authorization may experience delays or may not be accepted.

5. Return Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • The product arrived damaged;
  • The incorrect item was shipped;
  • The issue was caused by TidyMark.

Original shipping fees are generally non-refundable unless required by applicable law or the return results from our error.

6. Refund Processing

Once the returned item is received and inspected, we will notify you regarding refund approval.

Approved refunds will be processed within:

5–10 business days

Refunds will be issued to the original payment method.

Please note:

  • Processing times may vary depending on your bank or payment provider.
  • Refund appearance on your account may take additional time.

7. Order Cancellation

Customers may request cancellation before an order enters the shipping process.

Once an order has been processed, packaged, or shipped, cancellation may no longer be available.

Customers may request a return after delivery according to this policy.

8. Final Sale and Non-Returnable Items

Certain products may not qualify for return, including:

  • Products damaged after delivery due to customer misuse
  • Products missing essential parts
  • Items returned after the return period
  • Products that cannot be resold due to hygiene or safety concerns